Information Systems Support Assistant II for the Summer Institute Job Description

General Statement

This temporary fulltime position reports to The Help Desk Coordinator and will assist with the daily operation of the helpdesk and with staff and students participating in the Summer Institute.  A flexible schedule is required, with the ability to work nights and weekends.

Key Duties and Responsibilities

  • Serve as first line of support for software assistance to Cambridge College students, faculty and staff.
  • Knowledge of computer hardware and peripheral of laptops and desktops.
  • Assist students with basic navigation of Cambridge College on-line services.
  • Maintain classroom environments, systems facilities, and services.
  • Provide assistance in the use of Microsoft Office applications collaboration software.
  • Deploy audio/visual equipment daily for the use of meetings and classroom usage.
  • Input data entry materials.
  • Communicate technical assistance information verbally and electronically with students, faculty, and College administrators.
  • Applicant must be able to lift and move computer equipment of at least 75 lbs.
  • Other duties and responsibilities relating to the operations of the Information Technology Department as directed.


Minimum high school diploma required; College degree or coursework in higher education or computer network or applications preferred; Demonstrate skills with standard computer software packages and/or basic data management software; Must have a working knowledge of Windows and Macintosh based operating systems and software; Customer service experience and communications skill required; multi-task and learn new duties and procedure quickly is a plus. Current Driver’s License and access to a car required.

Start Date: June 26, 2017

Duration: June 30 to July 22


To apply, please forward cover letter and resume to